Web-Based Reservation and Management System for Nature Spring Resort

Abstract

The present paper describes the design, implementation, and evaluation of Nature Spring’s Web-Based Reservation and Management System (RMS). The present manual processes for resort reservations result in delayed processes, hassled reservations, and the possibility of human error. The researchers presented the RMS as a non-contact and efficient method to overcome these issues. The system was designed and developed using agile methodology, including iterative and incremental development procedures. As a result, the developed system transforms and improves the resort’s booking and management processes. This system provides a simple and user-friendly online interface for customers to book rooms and cottages effortlessly. Customers can also view the resort’s available amenities and services. The developed system includes real-time availability updates, assuring accurate booking information while reducing the possibility of overbooking. Furthermore, the management feature allows Nature Spring Resort owners to handle reservations and monitor guest preferences easily. 3 According to the IT experts' evaluation results, which were based on the ISO 25010:2015 standards for quality software, the developed system has exceptional functionality, reliability, usability, efficiency, maintainability, portability, and compliance. This suggests that the management of the Nature Spring Resort, especially in the booking and reservation processes, can greatly benefit from the developed system. With these findings, the implementation of this developed system has come up with a solution to improve Nature Spring Resort’s operational efficiency, customer satisfaction, and overall management effectiveness. Thus, we strongly recommend that this system facilitate the resort’s business processing.